Customer Care
Customer Care
Customer care is more than just support, it’s about making connections that last and inspiring customers to love and share your brand.
As the world becomes more digital, the urge for companies to create meaningful human connections with their customers is greater than ever. At TELUS International, we believe that every customer touchpoint is a brand-building opportunity. Our support channels are integrated in terms of both data and experience to deliver an intelligent, effective and low-effort outcome for the customer. On top of this, we do it all in over 40 languages to address your global CX needs.
Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand.
-Microsoft
Expertise
Let us take care of your customers:
We take an omnichannel approach that empowers customers to interact with your brand via any media channel, any device, anywhere with a personalised, effortless and consistent customer experience throughout their journey. Support channels include:
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Voice
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Email
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Chat
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Social Media
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Text
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Web / self-serve / bots
The answer of this question is yes and no. In our experience we have grown many start ups form 1 to many employees and normally through this process there are agents that never exceed the level of the employer, and there are some that go far and beyond. The truth is that with the right support the agent should be aiming at solid sales rather than peaks and downs. And the training should be focused exactly on this – creating a system for delivering steady results.
Keep calm and relax. If orders are coming and you are busy as hell, then there is a high chance you have a great product. The only thing you have to do now it set the balance between growth and service right. This is the challenge of almost any business. And we are here to help with case studies how this has happened and how can you train the sales guns, whilst you are still doing the daily operations. You don’t have to be 100% present with them. If that doesn’t seem possible, then we can build a team to do the trainings in the long run as well.
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